# OneText Knowledge Base ## Getting Started - [ Getting Started with OneText](https://docs.onetext.com/articles/1859988467-onboarding) - [Type of Number](https://docs.onetext.com/articles/7898493135-type-of-number) - [Migration](https://docs.onetext.com/articles/8799242838-migration) - [Text to Buy: How It Works](https://docs.onetext.com/articles/6637012871-text-to-buy-how-it-works) - [OneText AI](https://docs.onetext.com/articles/4168930822-onetext-ai) - [Export SMS Subscribers from Any Platform](https://docs.onetext.com/articles/1451828034-export-your-subscribers-from-another-platform) - [Warming Up a New SMS Number](https://docs.onetext.com/articles/7178776856-warming-up-a-new-sms-number) - [OneText Quick Start Guide](https://docs.onetext.com/articles/9787807678-quickstart) - [Import SMS Subscribers into OneText](https://docs.onetext.com/articles/8677250143-import-sms-subscribers-into-onetext) - [Campaign Strategy for New Lists](https://docs.onetext.com/articles/7330537421-campaign-strategy-for-early-lists) - [When Shoppers Text Back](https://docs.onetext.com/articles/6791816959-when-shoppers-text-back) - [What Is RCS Messaging?](https://docs.onetext.com/articles/5395627734-what-is-rcs-messaging) - [OneText AI & Agent Support](https://docs.onetext.com/articles/1711595554-onetext-ai-agent-support) - [Support Hours & Holidays](https://docs.onetext.com/articles/7068225744-support-hours-holidays) ## Flow Editor - [Product Choice](https://docs.onetext.com/articles/6730769413-product-choice-offers) - [Purchase Offers](https://docs.onetext.com/articles/2177773032-purchase-offers) - [Variables](https://docs.onetext.com/articles/9541677797-variables) - [Experiments](https://docs.onetext.com/articles/8164238997-experiments-campaigns) - [Segments](https://docs.onetext.com/articles/6455342664-segmentation) - [Customer Properties](https://docs.onetext.com/articles/1251265881-customer-properties) - [Message](https://docs.onetext.com/articles/7254742411-message) - [Purchase](https://docs.onetext.com/articles/8171882122-purchase) - [OneText Flow Editor](https://docs.onetext.com/articles/8254552700-overview) - [Sub Flows](https://docs.onetext.com/articles/8974717336-sub-flows) - [Message Stats](https://docs.onetext.com/articles/1206078439-message-stats) ## Integrations - [Bitly](https://docs.onetext.com/articles/3077603163-bitly) - [Meta](https://docs.onetext.com/articles/4664841240-meta) - [Gorgias](https://docs.onetext.com/articles/3386416950-gorgias) - [Alia](https://docs.onetext.com/articles/7708106740-alia) - [MailChimp Forms (Formerly Amped.io)](https://docs.onetext.com/articles/5375589998-amped) - [Fondue](https://docs.onetext.com/articles/5422382570-fondue) - [Sendlane](https://docs.onetext.com/articles/5968231862-sendlane) - [Klaviyo](https://docs.onetext.com/articles/6885251657-klaviyo) - [ReCharge & Skio](https://docs.onetext.com/articles/5710703449-recharge-skio) - [Drip](https://docs.onetext.com/articles/9767240415-drip) - [Omnisend](https://docs.onetext.com/articles/7235000548-omnisend) - [PayPal](https://docs.onetext.com/articles/3165768691-paypal-integration) - [Authorize.net](https://docs.onetext.com/articles/7448538756-authorize-net-integration) - [Stripe](https://docs.onetext.com/articles/1168583266-stripe) - [Maverick Payments](https://docs.onetext.com/articles/9325463615-maverick-payments) - [Shopify](https://docs.onetext.com/articles/3252604023-shopify) - [Shopify <> OneText - Collaborator Account Access ](https://docs.onetext.com/articles/8621508879-shopify-onetext-account-access) - [Adding Custom Klaviyo Profile Properties ](https://docs.onetext.com/articles/9698188815-adding-custom-klaviyo-profile-properties) - [Supported Messaging Providers](https://docs.onetext.com/articles/3563288755-supported-messaging-providers) ## List Growth - [QR Codes & Links](https://docs.onetext.com/articles/4832197870-qr-codes-and-links) - [Keywords](https://docs.onetext.com/articles/2524065224-keywords) - [Shopify Checkout](https://docs.onetext.com/articles/2907915275-shopify-checkout) - [OneText Pop-up](https://docs.onetext.com/articles/4508365213-onetext-pop-up) ## Automations - [Overview](https://docs.onetext.com/articles/4528051023-overview) - [Welcome Message](https://docs.onetext.com/articles/7068216908-welcome-message) - [Browse Recovery](https://docs.onetext.com/articles/5474660747-browse-recovery) - [Product View Recovery](https://docs.onetext.com/articles/6908825336-product-view-recovery) - [Cart & Checkout Recovery](https://docs.onetext.com/articles/8510589427-cart-checkout-recovery) - [Cart Concierge](https://docs.onetext.com/articles/1903233631-cart-concierge) - [Post Purchase](https://docs.onetext.com/articles/8036985786-post-purchase) - [Shipping Notifications](https://docs.onetext.com/articles/8170459195-shipping-notifications) - [Winback](https://docs.onetext.com/articles/2087689483-winback) ## Campaigns - [Campaign Overview](https://docs.onetext.com/articles/6966982993-overview-campaigns) - [Message / Link Campaign](https://docs.onetext.com/articles/2945722077-message-link-campaign) - [Product Choice Campaign](https://docs.onetext.com/articles/2640937415-product-choice-campaign) - [Reply To Buy Campaign](https://docs.onetext.com/articles/5624251200-reply-to-buy-campaign) - [Conversational Campaign](https://docs.onetext.com/articles/3737766834-conversational-campaign) ## Settings - [Text to Subscribe](https://docs.onetext.com/articles/1527784314-text-to-subscribe) - [Live Agents](https://docs.onetext.com/articles/8012094475-live-agents) - [Team Members](https://docs.onetext.com/articles/3553696889-team-members) - [UTMs and Tracking](https://docs.onetext.com/articles/7340871316-utms-and-tracking) - [Scheduled Orders](https://docs.onetext.com/articles/1171493953-scheduled-orders) - [Account Settings](https://docs.onetext.com/articles/4748901626-account-settings) - [Pre-Orders](https://docs.onetext.com/articles/8217131510-pre-orders) - [Refills](https://docs.onetext.com/articles/2747214382-refills) ## Analytics & Performance - [General Performance](https://docs.onetext.com/articles/1843322551-analytics) - [Flow Stats](https://docs.onetext.com/articles/8413495188-flow-stats) - [A/B Tests](https://docs.onetext.com/articles/5026671871-experiments-analytics) - [Northbeam](https://docs.onetext.com/articles/9075757752-northbeam) - [Triple Whale](https://docs.onetext.com/articles/1762321729-triple-whale) - [OneText Reporting on Shopify](https://docs.onetext.com/articles/7910556453-onetext-order-reporting-on-shopify) ## Best Practices - [Best Practices for Campaigns](https://docs.onetext.com/articles/2669260053-content-strategy-campaigns) - [SMS vs. MMS Messages](https://docs.onetext.com/articles/3454428250-sms-mms-segments) - [SMS vs. Email Marketing](https://docs.onetext.com/articles/3410750494-sms-vs-email-marketing) - [Discounts & Offer Strategy](https://docs.onetext.com/articles/9284956009-discounts-offer-strategy) - [Best Practices for Pop-ups](https://docs.onetext.com/articles/6006990281-optins) - [Responding to Sensitive Topics & Health Benefit Claims](https://docs.onetext.com/articles/1218227754-responding-to-sensitive-topics-health-benefit-claims) ## Billing - [How OneText Billing Works](https://docs.onetext.com/articles/6387043730-how-billing-works) - [OneText Billing Page](https://docs.onetext.com/articles/8737986427-billing-page) - [Adding a Payment Method](https://docs.onetext.com/articles/7214660384-adding-a-payment-method) - [ACH is here — a simpler way to pay (and avoid card fees)](https://docs.onetext.com/articles/2410941339-ach-is-here-a-simpler-way-to-pay-and-avoid-card-fees) - [Understanding Carrier Fees](https://docs.onetext.com/articles/8092899913-understanding-carrier-fees) ## Compliance & Legal - [Privacy Policy and SMS Compliance Checklist](https://docs.onetext.com/articles/2680969238-privacy-policy-and-sms-compliance-checklist) - [Text To Buy](https://docs.onetext.com/articles/9929669656-text-to-buy) - [Transactional SMS Consent](https://docs.onetext.com/articles/5890524741-transactional-sms-consent) - [Unsubscribes](https://docs.onetext.com/articles/9982091448-unsubscribes) - [TCPA Guidelines](https://docs.onetext.com/articles/8957385532-tcpa-guidelines) - [Single Opt-in vs. Double-Opt-in](https://docs.onetext.com/articles/3720055421-single-opt-in-vs-double-opt-in) - [Restricted Content (SHAFT) for SMS Marketing](https://docs.onetext.com/articles/4687948163-restricted-content-shaft-for-sms-marketing) ## How To's - [Embed Discount Codes in Links](https://docs.onetext.com/articles/7347843354-embedded-discounts-in-links) - [Media Specs for MMS](https://docs.onetext.com/articles/8199226055-media-specs-for-mms) - [Cancelling OneText Refills (Subscriptions)](https://docs.onetext.com/articles/9029255288-cancelling-onetext-refills) - [Cancelling an SMS Marketing Subscription](https://docs.onetext.com/articles/3002086905-cancelling-an-sms-marketing-subscription) - [Send Test Messages](https://docs.onetext.com/articles/7887110454-send-test-messages) - [Block Products from Text-to-Buy](https://docs.onetext.com/articles/6612861661-block-products-from-text-to-buy) - [Troubleshooting Campaign Errors](https://docs.onetext.com/articles/7768059861-troubleshooting-campaign-errors) - [How to Enable Auto-Merge on Post-Purchase Upsell Orders](https://docs.onetext.com/articles/7751484504-how-to-enable-auto-merge-on-post-purchase-upsell-orders) - [Keyboard Shortcuts](https://docs.onetext.com/articles/4287458789-shortcuts) ## Release Notes - [July 2026 Product Release Notes](https://docs.onetext.com/articles/9158956928-july-2026-product-release-notes) - [June 2026 Product Release Notes](https://docs.onetext.com/articles/5119035898-june-2026-product-release-notes) - [May 2026 Product Release Notes](https://docs.onetext.com/articles/6215172130-may-2026-product-release-notes) - [April 2026 Product Release Notes](https://docs.onetext.com/articles/9958918737-april-2026-product-release-notes) - [March 2026 Product Release Notes](https://docs.onetext.com/articles/6963804773-march-2026-product-release-notes) - [February 2026 Product Release Notes](https://docs.onetext.com/articles/5781336778-february-2026-product-release-notes) - [January 2026 Product Release Notes](https://docs.onetext.com/articles/9074395331-january-2026-product-release-notes) - [December 2025 Product Release Notes](https://docs.onetext.com/articles/8294907932-december-2025-product-release-notes) - [November 2025 Product Release Notes](https://docs.onetext.com/articles/1979201126-november-2025-product-release-notes) - [October 2025 Product Release Notes](https://docs.onetext.com/articles/8291012850-october-2025-product-release-notes) - [Troubleshooting PayPal Account Issues](https://docs.onetext.com/articles/5435454029-troubleshooting-paypal-account-issues) - [How to Set Up a Contact Card ](https://docs.onetext.com/articles/2479415206-how-to-set-up-a-contact-card)