OneText billing can be customized to fit your accounting needs. We have several billing models available:
OneText deducts accrued fees from your text-to-buy revenue at the time of a customer purchase. Processor, revenue share, and fees may appear bundled together in your payment processor’s reports, but the Billing page will itemize all OneText fees and any OneText-related pass-through charges.
A minimum positive balance of $100 is required when using this billing model. Reach out to your CSM if you would like this balance increased for more predictable billing.
Our billing system aims to always maintain a positive balance of $100. If your balance falls below $100, we’ll charge your saved card to replenish it, ensuring you have the necessary funds for ongoing transactions and campaigns.
If we are not able to charge your saved card, we will attempt to recoup the maximum fee possible via purchases:
Taking 100% of text order transactions until the balance returns to $0.
Thereafter, taking 20% of transactions until a $100 balance is restored.
You can always add or change your card on file under Settings > Billing > Add Card
If you prefer to have more control on your billing, setting up a target balance can be an option for you. This system is designed to offer flexibility and ensure that you can maintain continuous operations without interruption.
The target balance is a pre-set amount that your account tries to maintain. If your account balance reaches zero and you have a credit card on file, we will automatically top up to this target amount using your card. This ensures that your campaigns and services continue uninterrupted.
Your target balance will default to your monthly platform fee. If you want to set up a custom target balance, ask your CSM to configure a different amount.
Use Case Example
1st of the month
My platform fee is $500
At the start of the month… — My balance is $500 — We subtract $500 for the platform fee — My balance is now $0 — We charge the vaulted card by $500 to get back to the minimum — My balance is back to $500
Campaign
My balance is $500
I run a $1000 campaign
My balance is now -$500
We charge the card $1000 to get back to the target
My balance is back to $500
Small Campaigns or Automations
My balance is $500
I spend $300 on small campaigns and/or automations
My balance is now $200
We do not charge the credit card
We’ll charge up to 20% of text order transactions until the balance is once again $500
Advantages of Target Billing
Predictability: Know exactly when and how much your card will be charged, eliminating surprises.
Flexibility: Manage your cash flow better by setting thresholds that match your budgeting needs. Your success manager can help you set a different minimum target balance.
Continuous Service: Ensure your campaigns run smoothly without interruptions due to payment issues.
By default, your credit card will be charged every time you drop to or below $0, and we’ll charge up to your minimum target balance.