If you're transitioning to OneText from another SMS platform, your messages will begin sending from a new phone number. While this switch happens behind the scenes, your subscribers may notice—and it’s important to let them know.
Why this matters:
Many customers save your previous SMS contact to their phones. Receiving a message from a new number without context can cause confusion—or lead to ignored messages.
Our Recommendation:
Send a brief “warm-up” message from your new number to reintroduce your brand and let subscribers know it’s still you—just with a new number.
It’s also a great opportunity to include a small incentive to re-engage subscribers and drive your first conversions through the new number.
Hey [First Name], it’s [Brand]. We’ve got a new number—but the same great products. To celebrate, take 10% OFF your next order: sitelink.com
Feel free to save this number so you never miss a sale!
Keep the message on-brand, clear, and friendly. A little personality goes a long way—and pairing it with a discount can boost both engagement and early ROI from your new number.