Ask OneText in Slack: your virtual assistant
Last updated: October 23, 2026
OneText now has a virtual assistant in your Slack channel. Tag @OneText with a question about your account and you'll get an answer right away. It's included with your account at no extra cost.
Try it: "@OneText how did last week's campaigns perform?"
The basics
What is the OneText assistant?
It's an AI assistant that lives in your shared OneText Slack channel. It can look up your account's results and give recommendations, so you don't have to wait for a reply to get a quick answer.
Does it cost anything?
No. It's included with your OneText account.
Who can use it?
Anyone in your OneText Slack channel can tag it.
How do I use it?
In your OneText Slack channel, type @OneText and then your question, the same way you'd tag a teammate. Plain English works fine.
Where does it reply?
It replies in a thread under your message. You can ask follow-up questions right in that thread.
What it can help with
What can I ask it?
Topic | Example questions |
|---|---|
Campaign performance | "How many clicks did Tuesday's campaign get?" "What revenue did we drive last week?" |
Campaign tips | "When's the best time to send?" "How can I improve my abandoned cart flow?" |
Account info | "Can you pull a report for last month?" "What are my billing details?" |
How do I get the best answers?
Be specific. Name the campaign, flow, or date range you mean, like "the Halloween campaign we sent on October 20" rather than "my last campaign." If an answer isn't quite what you needed, ask a follow-up in the thread.
Can it build or schedule campaigns for me?
Not yet. Right now it answers questions and makes recommendations, but it can't make changes to your account, like building, editing, or scheduling campaigns. That's coming soon.
If you'd like an AI that can draft and schedule campaigns today, see Let an AI agent run your OneText campaigns.
What if an answer looks wrong?
The assistant is in beta, so it can get things wrong. If something looks off, react to its reply with a 👎 (thumbs down) so we can review it.
Your account team
Does this replace my account team?
No. Your OneText account team is still here for you as always. The assistant just helps you get answers faster.
When should I reach out to a person instead?
Reach out to your account team when you need something changed on your account, when something is urgent, or when the assistant's answer doesn't look right.
Still have questions? Contact your OneText account team.