At OneText, we pride ourselves on providing top-tier support through our📄 Live Agentsand📄 OneText AI. However, certain situations require direct involvement from your team. Our integration with Gorgias ensures that these cases are handled efficiently by enabling automatic ticket creation within your Gorgias account.

• Escalated support messages will be forwarded to the configured Support Email in your OneText Settings

• Replies in Gorgias will be automatically sent as a text message to the customer

• Any subsequent escalations in a 7 day window will be grouped in the same Gorgias thread

• Gorgias escalations will come with the history of the last few text messages

• We always CC the buyer so they will get replies by email as well

Reach out to your Customer Success Manager with your Gorgias intake email address and we’ll take care of this integration for you!