This message triggers immediately after a customer opts-in to receive SMS messages, whether from a pop-up, QR code, keyword or any other signup unit.

The Welcome automation is your chance to make a great first impression by introducing your brand, establishing your unique tone, and, if desired, offering a special incentive to encourage first-time purchases. This is a high-intent moment for customers, so craft a strong welcome message to boost conversions and engage customers from the first moment they interact with your store.

Why Enable It?

Welcoming customers creates an immediate connection and sets the tone for future interactions. By introducing them to your brand’s personality and text-to-buy experience, you make shopping easy and enjoyable from the start.

⚡️ Pro Tips

• Use an inviting tone that captures your brand personality.

• Consider including a limited-time offer in your welcome message to drive faster conversions.

• Encourage customers to engage via SMS by inviting them to ask questions, or sharing popular products using the product choice option.

• Send a follow up message (or several) to customers who haven’t purchased one day later to remind them of their discount, or ask if they have follow-up questions.