TCPA compliance requires that subscribers have an easy way to opt-out of marketing texts. You can manually revoke SMS consent from users directly from the OneText dashboard.
Navigate to the user's thread by searching for their phone number in the Texts tab.
Click on the customer’s profile picture.
Select "Revoke SMS Consent". Their SMS subscription will be ended, and they will no longer receive texts. Their Klaviyo profile will also be updated to show "unsubscribed."
Looking to cancel a Refill subscription? See our guide here.