This message triggers when a customer views a product, but leaves without adding it to their cart or beginning checkout.

Product View Recovery reaches out to offer assistance or more details about specific products. This is a proactive way to engage customers who may be interested in specific items, but are hesitant to take the next step.

Why Enable It?

Sometimes customers just need a little extra information or reassurance. By reaching out, you’re making it easy for them to find answers and encouraging a smoother path to purchase.

⚡️ Pro Tips

• This flow works best with a product-specific message that highlights the product’s unique benefits.

• Consider including a small discount incentive to close the sale in a high-intent moment.

• If applicable, offer the option to ask questions or learn more about your inventory.