OneText Refills are designed to be a frictionless way for customers to maintain a subscription. Need to cancel a customer's OneText Refill? Follow these easy steps:

1. Navigate to the customer's thread by searching for their phone number in the Texts tab.

   

2. Click on the customer’s profile picture.

   

3. Select "Cancel Subscriptions”

   

4. Send a message to the customer confirming their refill is cancelled. Sample text below:

This message is to confirm we have cancelled your ongoing text refill. Let us know if we can help with anything else!