OneText Refills are designed to be a frictionless way for customers to maintain a subscription. Need to cancel a customer's OneText Refill? Follow these easy steps:

  1. Navigate to the customer's thread by searching for their phone number in the Texts tab.

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  2. Click on "View Brand Profile"

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  3. Select "Shopper Profile” on the right side of the page, and then select "Cancel Subscription" towards the bottom

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  4. Send a message to the customer confirming their refill is cancelled. Sample text below:

This message is to confirm we have cancelled your ongoing text refill. Let us know if we can help with anything else!

Need to adjust a refill but not cancel it? Reach out to OneText support on Slack or via helpdesk@onetext.com