Major Releases

Flexible Message Volume for Q4

(Contact the Success Team)
More flexibility to plan for big sending seasons without getting boxed into the same volume every month.

What's New

• Option 1 - Go all-in on a message bucket: buy a larger bucket upfront, for example 1M messages to use over 12 months, and draw from it whenever you need it. Big month, send more. Quiet month, send less. No monthly use-it-or-lose-it pressure.

• Option 2 - Add an overage safety net: keep your current plan and add a prepaid message bucket that only kicks in when you exceed your included volume

Why This Matters

• Plan for Q4 volume spikes without over-committing to a higher monthly plan

• Unused volume carries across the term instead of expiring each month

• Protection against overage surprises during your heaviest sending weeks

Interested? Reply to this thread or book time here.

Scoped API Credentials

(Settings > API Credentials)
API keys can now be created with a specific subset of permissions instead of blanket full access, so every integration only gets what it actually needs.

What's New

• Pick exactly which scopes a new key receives at creation - nothing is selected by default

• Every existing key now displays the scopes it holds

• New keys are minted with your chosen scopes rather than all, and the API rejects any request using a scope beyond what the key holds

• Most common scope you'll need is automation:write, which lets you start flows and automations from Klaviyo or a webhook

Why This Matters

• A leaked or misused key can only do what you granted it

• Clear visibility into what each credential is allowed to touch

• Least-privilege access without giving up integration flexibility

Agent Step in the Flow Editor

(Dashboard > Flow Editor > Add Step)
You can now hand a conversation off to the universal agent mid-flow. Add an Agent step after a Message → Reply event and the agent takes over when a customer replies.

What's New

• Add an Agent step directly after any Message → Reply event in a flow

• The universal agent picks up the conversation as soon as the customer replies

• Set an optional custom goal per step to steer what the agent is trying to accomplish in that thread

Why This Matters

• Replies get a real answer instead of sitting in an inbox

• Keep the conversation moving toward a specific outcome you define, flow by flow

• No separate tooling to configure - it's a step like any other

Minor Releases

Attributed Orders Report

A new report lists every attributed order with a direct link to the order in your Shopify dashboard and the attribution method used - message, click, or both. Find it under Dashboard > Reports.

General Bug Fixes & Backend Improvements

Various fixes and backend updates to improve platform stability and performance, plus dashboard menu cleanup and several UI/UX improvements.