Major Releases

Black Friday & Cyber Monday Help Center

(Help Center > Black Friday & Cyber Monday Prep)
Everything you need to get ready for peak season now lives in one place, from planning your Q4 calendar to keeping the subscribers you gain over the holidays.

What's New

• Plan ahead: Plan your Q4 text calendar, a pre-peak checklist, and a send cadence and peak week plan

• Grow and segment your list: Grow your text list before BFCM, segment your list, and keep your new subscribers after the rush

• Build your campaigns: Offers and discount codes, campaign angles for the holidays, writing texts that fit, and scheduling, sending speed, and canceling a send

• Automate: Flows to turn on before BFCM, automating your offers with the Schedule Step, and preparing your agent for the holiday rush

• BFCM glossary for quick definitions of the terms used throughout

Why This Matters

• Q4 is the biggest sending opportunity of the year, and a little prep goes a long way

• Short, step-by-step guides your team can work through at its own pace

• Answers on hand without waiting on a reply

Meet Your OneText Virtual Assistant in Slack

(Your OneText Slack channel > tag @OneText)
You can now get answers about your account without leaving Slack. Tag @OneText in your shared channel and the virtual assistant replies right in the thread.

What's New

• Campaign performance: ask about clicks, conversions, and revenue, using the same numbers and labels you see on your dashboard

• Campaign tips: get answers on anything covered in the OneText help center

• Account info: look up reports and billing details

• Screenshots: share a screenshot in the thread and the assistant can read it

• Backed by the Success team: anything it can't answer, or anything that needs a change on your account, goes straight to the Success team, who follow up in your thread

Why This Matters

• Quick answers in the channel you already use

• Numbers that match your dashboard, so there's nothing to reconcile

• A real person is always behind it when you need one

More information can be found here: https://app.usepylon.com/kb/0ddff0f0-3e6c-43b0-b0b0-8e7e2be29f66/articles/d53aabbf-c942-4cab-bc92-f75d77d8c6cb

Minor Releases

Age Verification for Popups

(Popups > Popup Editor > General Settings)
Alcohol and other age-restricted brands can now ask shoppers to confirm their age before seeing the opt-in form. Set a minimum age (21 by default) and customize the question and Yes/No button labels, for example to translate them. Shoppers who answer No or close the popup won't see it again for the rest of their visit.

Updated Default Popup Consent Terms

Popups using the default SMS terms now include a consent checkbox and the additional disclosure language carriers are asking for (recurring automated marketing texts, no purchase required, message frequency varies, message and data rates may apply). Popups with custom terms aren't affected.

Import SMS Subscribers from Klaviyo During Onboarding

(Onboarding > SMS Consent Sync > Import from Klaviyo)
New merchants can bring their SMS subscribers over from a Klaviyo list using just a Klaviyo API key. Pick your list, confirm consent, and OneText imports the subscribed profiles, with the import status shown right on the card.

General Bug Fixes & Backend Improvements

Various fixes and backend updates to improve platform stability and performance, plus several UI/UX improvements.