Major Releases

Flow Editor: Clone Steps + Thread Cloning

(Flows > Editor)

Cloning just got more powerful—making it easier to duplicate steps and entire threads so you can build and iterate on flows faster without recreating logic from scratch.

What’s New

• Clone any step instantly

• Option to clone or delete the full following thread

Why This Matters

Build faster by duplicating complex logic without rebuilding flows from scratch.

ACH Linking in Payments

(Settings > Payments)

Merchants can now link ACH bank accounts directly within the Payments tab, making it easier to manage billing and settle balances without relying solely on cards.

Why This Matters

ACH support gives brands a more flexible payment option, helps reduce failed charges, and provides a smoother path to resolving outstanding balances—all directly from the dashboard.

Webhook Triggers + Advanced Flow Parameters

(Flows > Triggers)

Webhook Triggers are now live, enabling dynamic data to power your flows.

What’s New

• Create webhook-based triggers with customizable parameters

• Reference webhook parameters in:

  • Messages

  • Product Choice

  • Purchase Offers

  • Other flow steps

• Step preview now supports dynamic parameters

• Webhooks default to active on first save

  

Why This Matters

You can now build more flexible, event-driven automations that dynamically adapt messaging and offers based on external data in Klaviyo.

Minor Releases

New Shopify App Install Experience

(Settings > Integrations > Shopify)

We streamlined the Shopify connection process with fewer setup fields, clearer API permission guidance, and a simplified client ID + flow—making store linking faster and more reliable.

My Campaigns: Table + Grid Toggle

(Campaigns > My Campaigns)

We reintroduced the table view and added a toggle between grid and table layouts (defaulting to Table). Category filtering via tabs has also returned for easier navigation.

Overview Dashboard: Total Orders Card

(Dashboard > Overview)

We added a new Total Orders card to the Overview page.

Links & Keywords Page Revamp

(Dashboard > Links)

We refreshed the Links and Keywords pages with improved layout and usability.

AI Handling Improvements

We expanded AI intent coverage to automatically handle more shopper responses, and edge cases, improving how conversations are routed and resolved across the platform.

RCS Improvements

We shipped incremental enhancements to RCS performance and media handling, including smoother video uploads and improved message processing—laying the groundwork for richer RCS experiences going forward.