OneText Knowledge base

Integrations

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Content Strategy

Overview

Every merchant in OneText receives a white glove onboarding experience. Discover more about our process.

White Glove Onboarding

Type of Number

Coming from another provider? Our team is expert on migrations from any other SMS tools.

Migration

Text to Buy: How It Works?

OneText AI

Scheduled Orders

Use OneText’s built-in segmentation feature to target customers based on actions and profile properties.

Segmentation

This message triggers immediately after a customer opts-in to receive SMS messages.

Welcome Message

This message triggers when a customer browses your website, but leaves without clicking on a specific product page.

Browse Recovery

This message triggers when a customer views a product, but leaves without adding it to their cart or beginning checkout.

Product View Recovery

This message triggers when a customer adds items to their cart, but leaves without completing the purchase.

Cart & Checkout Recovery

This message triggers when a customer creates a cart and is actively browsing, but hasn’t checked out.

Cart Concierge

This message triggers immediately after a customer completes a purchase.

Post Purchase

This message triggers when the Shopify order status changes to “shipped.”

Shipping Notifications

This message triggers a set number of days after a customer’s recent purchase, typically between 30–90 days.

Winback

Experiments

Send a simple message to customers promoting your new product, blog post, or site link.

Message / Link Campaign

Give customers the freedom to choose from multiple product options in a quiz-style format.

Product Choice Campaign

Send customers a single-product offer that encourage a purchase with a straightforward response.

Reply To Buy Campaign

Optimize SMS costs by using conversational campaigns for sneak peeks, pre-launches and more.

Conversational Campaign

Optins

These flows are triggered when a customer taps a link or scans the QR code, allowing for a seamless opt-in experience.

QR Codes and Links

This message triggers when a customer texts a designated keyword to your number.

Keywords

Learn how to seamlessly integrate OneText with Shopify to collect phone numbers.

Shopify Checkout

Subscriptions vs Text Refills

Refills

Tracking

Live Agents

Team Members

Gain clarity on the billing process, including how charges are calculated and invoiced.

Getting Started

OneText Magic

Automations

Campaigns

List Growth Strategies

Refills

Settings

Analytics and Performance

Compliance and Legal

Content Strategy