Cart Concierge is a proprietary OneText feature that sends a proactive message when a customer creates a cart but hasn’t checked out. Think of it like a “personal shopper” experience in a brick and mortar store: as a customer is browsing, this flow says, “can I help you find anything today?”

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Why Enable It?

Providing assistance while the customer is shopping makes a big difference: we’ve seen this flow increase AOV and conversions by a whopping 13% in our rigorous holdout testing. Our live agents are standing by to answer customer questions in real-time, offer product recommendations, and even apply a special incentive to complete the sale.

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⚡️ Pro Tips

  • Use a conversational tone that matches your brand to evoke a personal concierge service.
  • Mention any special products to add order value.
  • Encourage two-way conversation so the customer feels supported throughout their shopping experience.
Cart & Checkout RecoveryPost Purchase