How Billing Works

OneText will use one of two billing models:

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1. Partner Fees aka “Send Now, Pay Later” (Default)

OneText deducts accrued fees from your text-to-buy revenue at the time of a customer purchase. Processor, revenue share, and fees may appear bundled together in your payment processor’s reports, but the Billing page will itemize all OneText fees and any OneText-related pass-through charges.

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Handling Negative Balances

• Our billing system aims to always maintain a positive balance of $100. If your balance falls below $100, we’ll charge your saved card to replenish it, ensuring you have the necessary funds for ongoing transactions and campaigns.
• If we are not able to charge your saved card, we will attempt to recoup the maximum fee possible via purchases:

1. Taking 100% of text order transactions until the balance returns to $0.
2. Thereafter, taking 20% of transactions until a $100 balance is restored.

You can always add or change your cart on file. Go to Billing > Add Card

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2. Target Balance

If you prefer to have more control on your billing, setting up a target balance can be an option for you.

The target balance is a pre-set amount that your account tries to maintain. If your account balance reaches zero and you have a credit card on file, we will automatically top up to this target amount using your card. This ensures that your campaigns and services continue uninterrupted.

Your target balance will default to your monthly platform fee. If you want to set up a custom target balance, your success manager can help you!